Contact information
We’re here to help.
If you have any questions about your order, products, shipping, or anything else, please feel free to contact us and we will get back to you as soon as possible.
Customer Support
JiYu Support Team
We typically respond within 24–48 business hours (Monday – Friday).
Contact Information
📧 Email: support@jiyuskinx.online
🌐 Website: https://jiyuskinx.online
🏢 Business Address:
JiYu
5555 Youngstown Warren Rd UNIT 12
Niles, OH 44446
United States
Order Support
If you are contacting us about an order, please include:
- Order number
- Full name used at checkout
- Email address used for purchase
- A brief description of your issue
This helps us resolve your request faster.
Common Topics We Can Help With
- Order status & tracking
- Shipping questions
- Returns & refunds
- Product information
- Payment issues
- Damaged or missing items
Response Time
- Email support: 24–48 business hours
- Peak season: may take slightly longer
We appreciate your patience.
Shopify Platform Notice
Our store is powered by Shopify, which provides secure checkout and order processing.
Learn more here:
Shopify Help Center