Refund policy
JiYu (“we”, “our”, “us”) operates this store and website at https://jiyuskinx.online, including all related products and services (the “Services”).
We use Shopify to power our online store and provide a secure shopping experience.
By placing an order on our website, you agree to the terms of this Refund Policy.
1. Returns
We accept return requests under the following conditions:
- Item must be requested for return within [X days, e.g. 14 or 30 days] of delivery
- Item must be unused, unworn, and in original packaging
- Proof of purchase (order number or receipt) is required
Non-returnable items may include:
- Sale or clearance items
- Gift cards
- Personal care or hygiene products (if opened)
- Final sale items clearly marked at checkout
2. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Shipping fees are generally non-refundable, unless the return is due to our error (e.g. wrong or defective item sent).
3. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, contact us before sending the item back.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company (it may take time before your refund is posted)
- Contact your bank (processing time may vary)
If you’ve done all of this and still have not received your refund, please contact us.
5. Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped.
Once an order has been fulfilled or shipped, it cannot be canceled and must follow the return process.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details.
We will arrange a replacement or refund depending on the situation.
8. Contact Information
For refund or return assistance, please contact us:
JiYu
Website: https://jiyuskinx.online
Email: support@jiyuskinx.online
Address: 5555 Youngstown Warren Rd UNIT 12, Niles, OH 44446
9. Shopify Note
Our store is powered by Shopify, which provides the checkout and order management infrastructure.
For more information about Shopify payments and refunds systems, visit:
Shopify Help Center