Shipping policy

JiYu (“we”, “our”, “us”) operates this store and website at https://jiyuskinx.online, including all products and services (the “Services”).

We use Shopify to process and manage orders.

This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-volume periods (sales, holidays), processing may take longer.

Once your order has been processed, you will receive a confirmation email with tracking information (if available).

2. Shipping Time

Estimated delivery times depend on your location:

  • United States: 5–8 business days
  • International: 7–20 business days (varies by country and carrier)

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Rates

Shipping charges (if applicable) will be calculated and displayed at checkout.

We may offer:

  • Free shipping on selected orders or promotions
  • Standard shipping rates based on destination and order weight

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear in the carrier’s system.

If you do not receive tracking information within 5 business days, please contact us.

5. Shipping Delays

Delays may occur due to:

  • Customs clearance (for international orders)
  • Carrier delays
  • Weather conditions
  • High order volume
  • Incorrect shipping address

We are not responsible for delays caused by third-party shipping carriers.

6. Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately.

7. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.

If your tracking shows “delivered” but you have not received your package, please contact the carrier first.

We may assist you in filing a claim if needed.

8. International Shipping

We offer international shipping to select countries.

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

9. Contact Us

If you have any questions about shipping, please contact us:

JiYu
Website: https://jiyuskinx.online
Email: support@jiyuskinx.online
Address: 5555 Youngstown Warren Rd UNIT 12, Niles, OH 44446

10. Shopify Fulfillment

Our store is powered by Shopify, which supports order processing and fulfillment tracking.

For more information about shipping and order fulfillment systems, visit:
Shopify Help Center